Terms of service

Terms of Service

Last Updated: 16/05/2026

Welcome to gutulipops. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By accessing our website or making a purchase, you agree to comply with these Terms.

If you do not agree with any part of these Terms, please discontinue use of our website and services.

1. Account Terms

By using this website, you confirm that:

You are at least 18 years old or using the website under parental or guardian supervision.
The information provided by you is accurate and complete.
You are responsible for maintaining the confidentiality of your account credentials.

You agree to accept responsibility for all activities conducted under your account.

gutulipops reserves the right to suspend or terminate accounts involved in fraudulent, abusive, or unlawful activity.

2. Pricing and Payment

All prices displayed on the website are listed in Indian Rupees (INR) unless otherwise specified.

We reserve the right to:

Modify prices at any time without prior notice
Correct pricing errors
Cancel orders resulting from incorrect pricing or technical issues

Payments may be made through secure third-party payment providers using methods such as:

UPI
Debit/Credit Cards
Net Banking
Wallets
Cash on Delivery (if available)

Orders will only be processed after successful payment authorization.

3. Product Descriptions

We strive to ensure that all product details, descriptions, images, and pricing are accurate.

However:

Product colors may appear slightly different due to screen settings and photography.
Minor design or packaging variations may occur.
We do not guarantee that all product information is entirely error-free.

gutulipops reserves the right to modify or discontinue products without prior notice.

4. Order Acceptance and Cancellation

Placing an order on our website does not guarantee acceptance of the order.

We reserve the right to:

Refuse or cancel any order
Limit purchase quantities
Cancel orders suspected of fraud or unauthorized activity

If an order is canceled after payment has been completed, the refund will be initiated to the original payment method within a reasonable timeframe.

5. Shipping and Delivery

Orders are generally processed and dispatched within 2-3 business days unless otherwise stated.

Delivery timelines may vary based on:

Customer location
Courier partner operations
Public holidays
Weather conditions
Unforeseen logistical delays

While we aim for timely delivery, gutulipops is not responsible for delays caused by third-party courier services or circumstances beyond our control.

Customers are responsible for providing accurate shipping and contact information.

6. Returns and Refunds

Please refer to our separate Return and Refund Policy for complete details.

In general:

Return requests must be raised within 7 days after delivery.
Products must be unused, unworn, and returned in original packaging.
Certain categories such as cosmetics, skincare, or customized items may not be eligible for returns due to hygiene reasons.

Approved refunds will be processed to the original payment method within a reasonable timeframe.

gutulipops reserves the right to reject returns that do not meet our policy conditions.

7. Prohibited Uses

You agree not to use the website:

For unlawful or fraudulent purposes
To violate applicable laws or regulations
To infringe intellectual property rights
To upload malicious software or harmful code
To harass, abuse, threaten, or harm others
To interfere with website functionality or security

Violation of these Terms may result in suspension or termination of access to our services.

8. Intellectual Property

All website content including:

Logos
Graphics
Product designs
Images
Text
Website layout and branding

is the intellectual property of gutulipops and may not be copied, reproduced, distributed, or used without written permission.

9. Limitation of Liability

To the fullest extent permitted under applicable law, gutulipops shall not be liable for:

Indirect or consequential damages
Loss of profits or revenue
Data loss
Service interruptions
Shipping delays caused by external parties

Our maximum liability, if any, shall not exceed the amount paid by the customer for the relevant order.

10. Third-Party Services

Our website may use third-party services including:

Payment gateways
Shipping providers
Analytics tools
Marketing and advertising platforms

We are not responsible for the content, policies, or practices of third-party services.

Your use of such services is subject to their respective terms and policies.

11. Governing Law and Jurisdiction

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website or our services shall be subject to the exclusive jurisdiction of the courts located in Kolkata, West Bengal, India.