Refund policy

Return & Refund Policy

Last Updated: 16/05/2026

At gutulipops, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

To be eligible for a return:

The item must be unused, unworn, and in its original condition.
The product must be returned with original tags, packaging, invoices, and accessories (if applicable).
Return requests must be initiated within 7 days of receiving the order.

Items showing signs of use, damage caused by customers, or missing original packaging may not qualify for a return or refund.

2. Non-Returnable Items

For hygiene, safety, and customization reasons, certain items may not be eligible for return or exchange, including:

Cosmetics and skincare products
Perfumes and personal care items
Innerwear or intimate products
Customized or personalized products
Gift cards
Clearance or sale items (if marked non-returnable)

Please check product descriptions carefully before purchasing.

3. Return Process

To request a return, please contact us at:

Email: gobutogoblintalkies@gmail.com

Please include:

Your order number
Product name
Reason for return
Photos of the item (if damaged or defective)

Once your request is reviewed and approved, we will provide return instructions.

Returns sent without prior approval may not be accepted.

4. Refund Process

After receiving and inspecting the returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

Refunds will be processed to the original payment method.
Refund processing may take 7–14 business days depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is due to:

Wrong product delivered
Damaged item
Defective product
Shipping error from our side

5. Exchanges

We offer exchanges for eligible products in cases such as:

Wrong size received
Damaged product
Defective item
Incorrect product shipped

Exchange requests must be made within 7 days of delivery.

Exchanges are subject to product availability. If the requested replacement item is unavailable, we may offer:

Store credit
Refund
Alternative product option

6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

Order number
Clear photos/videos of the product
Photos of packaging and shipping label

We will investigate the issue and work toward a fair resolution as quickly as possible.

7. Return Shipping Costs

Return shipping charges may vary depending on the reason for return.

If the return is due to our error (wrong/damaged/defective product), we may cover the return shipping cost.
If the return is due to customer preference (size issue, change of mind, etc.), the customer may be responsible for return shipping expenses.

Original shipping fees are generally non-refundable unless otherwise stated.